PRIVACY POLICY
1. Introduction
At Skate More (skate-more.com), we are firmly committed to respecting and safeguarding your privacy. We recognize the importance of protecting personal data and are committed to processing it responsibly, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through skate-more.com and any related services, features, or content. Skate More acts as the data controller with respect to your personal information, which means we determine the purposes and means of processing your personal data. For residents of California, we are also a “business” under the CCPA.
3. Categories of Data Processed
We may process the following categories of personal data depending on your interaction with skate-more.com:
a. Usage Data: Includes automatically collected data such as your browser type, IP address, time zone setting, page interaction data (clickstream), page response times, and session duration.
b. Account Data: Includes information you provide when creating an account, such as your full name, billing and shipping address, email address, and phone number.
c. Profile Data: Includes purchase history, saved favorites, browsing behavior, and expressed interests or preferences on products or services.
d. Communication Data: Includes records of any communication you send to us, such as customer support inquiries, feedback, and interaction history through email or contact forms.
e. Technical Data: Includes details about devices you use to access skate-more.com, such as operating system, screen resolution, browser plug-ins, and system configuration.
f. Transaction Data: Includes data related to purchases made on our site, such as payment method (processed securely through third-party providers), order contents, shipping status, and delivery address.
g. Preference Data: Includes your settings related to marketing preferences, product types of interest, subscription to newsletters, and cookie and consent preferences.
4. Legal Bases for Processing
Depending on the type of data and your interaction, we process your personal data under one or more of the following lawful legal bases:
– Contractual Necessity: Processing required to fulfill our contractual obligations to you, including account registration and order fulfillment.
– Legitimate Interests: Processing necessary for our legitimate interests, such as improving our website and services, preventing fraud, and customer support, unless overridden by your data protection rights.
– Consent: Processing based on your explicit consent, such as for receiving marketing communications or placing non-essential cookies.
– Legal Obligation: Processing to comply with a legal obligation, including tax and accounting regulations or responding to lawful requests by law enforcement.
5. Your Rights
In accordance with GDPR and CCPA, you have the following rights with respect to your personal data:
– Right to Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may correct or update inaccurate or incomplete data.
– Right to Erasure: You may request that your personal data be deleted, subject to lawful exceptions.
– Right to Restrict Processing: You may request a restriction on processing under certain circumstances.
– Right to Data Portability: You may request a copy of your personal information in a structured, commonly used format.
– Right to Object: You may object to processing based on our legitimate interests or direct marketing.
– Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights under CCPA.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
Skate More implements technical and organizational security measures designed to protect your personal data:
– Data is transmitted and stored using industry-standard encryption protocols (e.g., TLS/SSL).
– Access to personal data is restricted to authorized employees and contractors, subject to confidentiality obligations.
– We conduct regular data security audits and implement patch management protocols.
– Staff members undergo training in data protection principles and practices.
While no digital platform can guarantee absolute security, we take all reasonable steps to ensure your data remains protected.
7. International Transfers
As a business operating globally, some of your personal data may be transferred and processed outside the country where you reside, including to jurisdictions that may not have data protection laws equivalent to those in your region. Where we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as:
– Standard Contractual Clauses approved by the European Commission under GDPR.
– Compliance with applicable foreign laws where required.
– Binding contractual obligations with our third-party service providers to ensure the protection of personal data.
8. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or regulatory obligations. Retention periods vary depending on the data category:
– Usage and Technical Data: Retained for up to 2 years for analytics and security.
– Account and Profile Data: Retained while your account is active and for a period following termination to resolve disputes or enforce agreements.
– Communication Data: Retained for up to 5 years, depending on the nature of the correspondence.
– Transaction Data: Retained for 7 years for financial and tax records.
– Preference Data: Retained until consent is withdrawn or data is no longer required.
9. Cookie Policy
Skate More uses cookies and similar tracking technologies to enhance the user experience on skate-more.com. We use the following categories of cookies:
– Essential Cookies: Necessary for the website’s core functionality, such as user authentication and security.
– Functional Cookies: Enable enhanced features such as remembering your preferences or login details.
– Analytics Cookies: Help us understand usage patterns and improve performance (e.g., Google Analytics).
– Performance Cookies: Collect anonymized data to assess website speed and usability.
No non-essential cookies will be dropped without your prior consent, in compliance with GDPR and CCPA.
10. Cookie Management and Compliance
You have full control over your cookie settings. Upon visiting skate-more.com, you will be presented with a cookie consent banner that allows you to accept or manage your preferences. You may also modify your settings at any time via your browser or our consent management tool. Under CCPA and GDPR, we honor Do Not Track signals and respect opt-out preferences.
11. Protection of Children’s Privacy
Skate More does not knowingly collect or solicit personal information from individuals under the age of 13. If we become aware that personal data has been collected from a child without appropriate parental consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided data may contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to update or modify this Privacy Policy as required by changes in law, operational changes, or evolving business practices. Material changes will be communicated via notices on skate-more.com or by direct communication, where appropriate. We encourage you to review this Privacy Policy periodically to stay informed.
13. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Skate More
Email: [email protected]
We are committed to protecting your privacy and handling your personal information in compliance with applicable data protection regulations.